Policies
At Carissimi Bedding, we are committed to providing a transparent, reliable, and secure shopping experience. Our policies are designed to clearly outline how we operate, protect your rights, and ensure your satisfaction with every purchase.
Fair Pricing Policy
Fair Pricing: Quality Sleep Made Accessible
At Carissimi Bedding, we believe that everyone deserves access to high-quality sleep products at honest, fair prices. Our Fair Pricing Policy is built on transparency, responsibility, and integrity. We are committed to offering premium pillows, mattresses, and comfort products crafted with exceptional materials—at prices that reflect their real value.
No inflated margins. No artificial markups. Just genuinely fair prices for products designed to improve your sleep and overall well-being.
1. Transparency You Can Trust
We believe pricing should be clear and easy to understand. That’s why we openly follow a transparent pricing approach:
• We use high-quality, carefully selected materials sourced from trusted suppliers.
• All products are crafted using industry-leading molding technologies, ensuring consistent comfort and durability.
• Many of our items are hand-finished by skilled production teams, ensuring quality—not mass-produced shortcuts.
• Because we operate under a direct-to-consumer model, we avoid unnecessary middlemen, retail markups, or hidden fees.
With Carissimi Bedding, you always know what you are paying for: quality, craftsmanship, and comfort.
2. Value That Lasts
We design our products with long-term comfort, durability, and performance in mind. Fair pricing does not mean lowering standards.
Every Carissimi Bedding product offers:
• Reliable support and comfort designed for daily use
• Materials chosen for their longevity and safety
• Attention to detail at every stage of production
This ensures your investment delivers value for years—not just for a season.
3. Premium Quality at Accessible Prices
Our goal is simple: bring premium sleep products to as many people as possible.
We achieve this by:
• Focusing on efficient production processes
• Reducing unnecessary operational costs
• Avoiding retail overpricing and luxury-brand markups
• Maintaining high quality standards without compromise
This approach allows us to offer premium products at accessible prices, bridging the gap between quality and affordability.
4. Our Promise: Integrity in Every Detail
We stand behind every product we create and every price we set. Our commitments are clear:
• Honest pricing
• Consistent product quality
• Transparent communication
• Customer-first mindset
Carissimi Bedding is built on the belief that premium sleep should be available to everyone—not only those who can afford luxury pricing.
5. Why Fair Pricing Matters
Choosing Carissimi Bedding is an investment in your health, comfort, and well-being.
With our Fair Pricing Policy, you can be confident that:
• You’re paying a price that reflects real product value
• You’re investing in durable, long-lasting comfort
• You’re purchasing from a brand grounded in integrity and customer respect
Better sleep contributes to better living; and we’re here to make that experience accessible, honest, and worthwhile.
Privacy Policy
Last updated: November 25, 2025
Carissimi Bedding operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Carissimi Bedding is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:
Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
International Transfers
Please note that we may transfer, store and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@carissimibedding.com or contact us at Van Broeckhovenlaan 2z, 's-Hertogenbosch, 5213 HX, NL For the purpose of applicable data protection laws, we are the data controller of your personal information.
Return & Refund Policy
We want you to be fully satisfied with your purchase. If something is not right, you may return your item under the conditions outlined below.
Return Period
We offer a 15-day return policy, which means you have 15 days from the date of receiving your order to request a return.
Return Eligibility
To be eligible for a return:
• The item must be in the same condition in which it was received
• Unopened, unused, and unworn
• With all tags attached
• In the original packaging
• Accompanied by the receipt or proof of purchase
How to Start a Return
To start a return, contact us at info@carissimibedding.com.
Returns must be sent to the following warehouse address:
Carissimi Bedding – Returns
Sprendlingenstraat 38F
5061 KN Oisterwijk
The Netherlands
Items sent back without prior return approval will not be accepted.
After your return request is approved, you will receive:
• A return shipping label
• Instructions on how and where to send your package
For any return enquiries, you can always reach us at info@carissimibedding.com.
Damages & Issues
Please inspect your order upon delivery.
If the item is damaged, defective, or if you received the wrong item, contact us immediately so we can assess the issue and resolve it promptly.
Exceptions / Non-Returnable Items
Some items cannot be returned, including:
• Custom or personalized products
• Perishable items
• Personal care products
• Hazardous materials, flammable liquids, or gases
• Sale or discounted items
• Gift cards
If you are unsure whether your item qualifies, please contact us at info@carissimibedding.com.
Exchanges
The fastest way to receive a replacement is to return the original item.
Once your return is approved, you may place a new order for the desired item.
European Union – 14-Day Cooling-Off Period
For orders shipped within the European Union, you have the legal right to cancel your order within 14 days for any reason, without providing justification, in accordance with EU consumer protection law.
To exercise this right:
• Your item must be in unused, unworn, unopened, and original condition
• With tags and original packaging
• Include the receipt or proof of purchase
This right applies regardless of our 15-day return policy, as required by EU regulations.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
• A refund will be issued to your original payment method
• Processing typically takes up to 15 business days
Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@carissimibedding.com.
Terms of Service
Last updated: 25.11.2025
I. Definitions
1. Data Controller / Operator of the Website – The operator of the website www.carissimibedding.com (hereinafter – the Data Controller or Seller) is:
Y-Cubed B.V.
Van Broeckhovenlaan 2 Z, 5213 HX ’s-Hertogenbosch, The Netherlands
KvK (Chamber of Commerce) number: 80796699
VAT number: NL861803309B01
Email (company contact): info@y-cubed.nl
Customer support for the online store: info@carissimibedding.com
2. Buyer – A natural person acting as a consumer or a legal entity that purchases Goods in the online store www.carissimibedding.com.
3. Parties – The Buyer and the Seller together.
4. www.carissimibedding.com – The online store located at www.carissimibedding.com (hereinafter – the Online Store or Website).
5. Personal Data – Any information relating to an identified or identifiable natural person (data subject), whose identity can be determined directly or indirectly.
6. Return Form – A standard form that, when completed and submitted, can be used by the Buyer to exercise the right to withdraw from the purchase contract and return Goods, in accordance with applicable EU and Dutch consumer law.
7. Goods – All products offered and sold in the Online Store www.carissimibedding.com. The terms “Goods” and “Products” used separately in these Rules refer to both singular and plural forms.
8. Rules – These Terms and Conditions for purchasing Goods, which regulate the rights and obligations of the Buyer and the Seller, prices of Goods, payment procedures, delivery terms, product quality and guarantees, return and exchange of Goods, and liability.
9. Privacy Policy – A document approved by the Seller that sets out the key rules for collecting, storing, processing, and using Personal Data when using www.carissimibedding.com, in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch law.
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II. General Provisions
10. These Rules for purchasing and selling Goods, once approved by the Buyer (by reviewing the Rules and checking the box “I have read and agree with the terms and conditions of the website”), become a legally binding document for the Parties. They establish the rights and obligations of the Buyer and Seller, the terms of purchasing Goods and paying for them, delivery and return procedures, liability, and other provisions related to the purchase and sale of Goods in the Online Store.
11. The Seller reserves the right to change, amend, or supplement the Rules at any time, in compliance with applicable laws of the Netherlands and the European Union. The version of the Rules in force at the time of placing the order applies to the order.
12. By confirming the Rules, the Buyer confirms that they have the right and legal capacity to purchase Goods in the Online Store.
13. These Rules may be amended to reflect changes in legal regulations or the Seller’s business processes. The Buyer is advised to review the Rules each time they place an order to ensure they understand the terms that will apply to their purchase.
14. The Buyer must familiarize themselves with the Privacy Policy approved by the Seller. The Buyer’s consent or refusal regarding specific processing of their Personal Data is expressed in accordance with the procedure specified in the Privacy Policy.
15. If the Seller is required or obliged to provide documents or information to the Buyer by email, the Buyer is responsible for providing a valid, accurate, and operational email address belonging to them.
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III. Privacy Policy
16. Y-Cubed B.V., when conducting electronic commerce and processing Personal Data, complies with the General Data Protection Regulation (EU) 2016/679 (GDPR), the Dutch GDPR Implementation Act, and other applicable EU and Dutch legal acts regulating Personal Data processing, storage, and protection.
17. The Privacy Policy is an integral part of these Rules. By using the Online Store and/or purchasing Goods, the Buyer acknowledges that they have read the Privacy Policy.
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IV. Goods
18. The images of the Goods presented in the Online Store are for illustrative purposes only. While the Seller makes every effort to display the colors and details of the Goods as accurately as possible, the Seller cannot guarantee that the Buyer’s device screen will accurately reflect the colors of the Goods. The Buyer understands that the actual Goods may slightly differ from the images.
19. The packaging of the Goods may differ from that shown in the images presented in the Online Store.
20. All Goods presented in the Online Store are intended to be available to the Buyer. If the ordered Goods are no longer available or cannot be supplied, the Buyer will be informed as soon as reasonably possible via email or other means (such as a phone call and/or SMS), and the affected part of the order will be cancelled and, where payment has been made, refunded.
21. The contract between the Buyer and the Seller is considered concluded at the moment the Buyer, after selecting the Goods and forming a shopping cart, clicks the “Order” or equivalent button and successfully completes the checkout process, and the Seller confirms the order by sending an order confirmation email to the Buyer.
22. Every purchase and sale contract concluded between the Buyer and the Seller is registered and stored in the Online Store’s system in accordance with applicable legal requirements.
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V. Buyer’s Rights
23. The Buyer has the right to access their Personal Data processed by the Seller and the right to request correction of inaccurate or incomplete Personal Data by sending an email to info@carissimibedding.com or info@y-cubed.nl. The Seller will handle such requests without undue delay and within the time limits specified by applicable data protection laws.
24. Subject to applicable EU and Dutch consumer protection laws, the Buyer has the right to withdraw from the purchase and sale contract within the applicable withdrawal period (generally 14 days from the day of delivery), provided that the Goods have not been damaged, have not been used, and remain in their original packaging, and that no exceptions to the right of withdrawal apply (especially for sealed hygiene products as described below).
25. If the Buyer has purchased Goods of inadequate quality, they have the right to require that the Seller bring the Goods into conformity (for example, by repair or replacement), apply a proportional price reduction, or allow the Buyer to terminate the purchase and sale contract, in accordance with applicable EU and Dutch consumer law.
26. The Seller is responsible to the consumer for conformity of the Goods at the time of delivery, as required by applicable EU and Dutch law.
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VI. Buyer’s Obligations
27. The Buyer must pay for the Goods and accept them in accordance with the procedures provided in these Rules and on the Online Store.
28. If the details provided in the Buyer’s order form (such as address, telephone number, email) change, the Buyer must promptly inform the Seller of these changes.
29. When using the Online Store www.carissimibedding.com, the Buyer undertakes to comply with these Rules, any additional conditions clearly indicated on the Website, and not to violate the laws and regulations of the Netherlands and the European Union.
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VII. Seller’s Rights
30. The Seller has the right to set a minimum order amount at their discretion, meaning the minimum order value required for the Buyer’s order to be processed. This amount, if applicable, will be indicated in the shopping cart or during checkout.
31. If the Buyer attempts to compromise the stability, security, or proper functioning of the Online Store or violates their obligations under these Rules, the Seller has the right, without prior notice, to restrict or suspend the Buyer’s access to the Online Store or, in exceptional cases, cancel the Buyer’s registration or order.
32. In case of important circumstances (such as technical maintenance, security incidents, or business decisions), the Seller may temporarily or permanently discontinue the operation of the Online Store without prior notice to the Buyer. All accepted and confirmed orders will be fulfilled where reasonably possible, and no new orders will be accepted during any suspension.
33. The Seller has the right to cancel the Buyer’s order without prior notice if the Buyer chooses to pay by bank transfer and fails to pay for the Goods within the specified time or within a reasonable period.
34. The Seller may carry out various marketing promotions and, with the prior consent of the Buyers where required by law, inform them about such promotions by sending information to the contact details provided by the Buyers. The Seller has the right, unilaterally and without separate notice, to change the conditions of promotions or terminate them in accordance with applicable consumer and marketing laws.
35. The Seller undertakes to deliver the Goods to the Buyer within the time frame indicated in the product description or during checkout and, in any case, no later than 30 days from the day of concluding the contract, unless the Parties agree otherwise. If the Seller, for justified reasons, cannot fulfill the order properly and on time, they will promptly inform the Buyer and agree on further steps (such as a new delivery date or a refund).
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VIII. Seller’s Obligations
36. The Seller undertakes, under the conditions set forth in these Rules and on the Online Store, to allow the Buyer to use the services provided by www.carissimibedding.com and to purchase Goods.
37. The Seller undertakes to respect the Buyer’s right to privacy with respect to their Personal Data and to process such data in compliance with the GDPR and applicable Dutch legislation.
38. The Seller undertakes to deliver the Goods ordered by the Buyer to the address specified by the Buyer or to make them available for collection, under the conditions specified at the time of ordering.
39. If, due to important circumstances, the Seller is unable to deliver the ordered Goods to the Buyer, the Seller will offer a similar or as close as possible product in terms of characteristics and price. If the Buyer refuses such a replacement, the Seller will refund the amount paid for the unavailable Goods within 7–10 business days if advance payment was made, or cancel the order if payment was not yet made.
40. When the Buyer returns Goods in accordance with these Rules and applicable law, the Seller undertakes to refund the amount paid for the Goods within 7–10 business days from the day the Goods are received and inspected by the Seller, unless a different time frame is required by law.
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IX. Prices of Goods, Payment Procedure, and Terms
41. The prices of Goods in the Online Store and in the completed order are indicated in euros (€), including VAT and, where applicable, other taxes. Any delivery or additional costs are shown separately before the order is confirmed.
42. The Buyer may pay for the Goods in one of the following ways (subject to availability):
43. Using electronic banking or online payment methods made available in the Online Store;
44. By making a bank transfer to the Seller’s specified bank account;
45. By using a Carissimi Bedding gift voucher, if such vouchers are offered and valid.
46. When paying by bank transfer, the Buyer undertakes to pay for the Goods immediately after placing the order. The order will be processed only once the Seller receives full payment for the Goods.
47. VAT invoices (if issued) will include the selected Goods, their quantity, any applicable discounts, the final price including all taxes, and other information required by applicable accounting and tax laws.
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X. Delivery of Goods
48. When ordering Goods, the Buyer may choose the method of receiving the Goods, such as delivery to the address specified by the Buyer or collection from a pickup point, where such options are offered by the Seller.
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XI. Delivery of Goods to the Address Provided by the Buyer
49. When selecting the delivery service during the order process, the Buyer must specify a complete and accurate delivery address and provide any additional information necessary for successful delivery.
50. The Buyer is required to accept the Goods or ensure that someone is available at the delivery address to accept the Goods. If the Buyer is unable to accept the Goods personally and they are delivered to the address provided by the Buyer, the Goods are deemed properly delivered.
51. The Goods are delivered by the Seller or an authorized courier/logistics provider.
52. The delivery price depends on the delivery method, destination, and any applicable conditions (such as free shipping thresholds) selected and displayed during checkout.
53. The Seller reserves the right to change the delivery fee and the minimum purchase amount required for free delivery. The applicable rates are always shown to the Buyer during the ordering process before the order is confirmed.
54. If a pickup option is available, the ordered Goods must be collected no later than 21 business days from the moment the Buyer receives confirmation from the Seller that the order is ready for collection. If the Buyer does not collect the Goods in time, the Seller reserves the right to cancel the order and refund the payment made, less any costs reasonably incurred.
55. Goods may only be collected by the person who placed the order or by a person authorized by the Buyer, upon presentation of appropriate proof (for example, order number or ID).
56. The Seller delivers the Goods to the Buyer within the time indicated in the product description or during checkout. These time frames are indicative and may be affected by external factors (logistics, public holidays, etc.). In all cases, the Seller undertakes to deliver the Goods no later than 30 days from the date of contract conclusion, unless otherwise agreed with the Buyer. In case of delays outside the Seller’s reasonable control, the Seller will promptly contact the Buyer to agree on new delivery terms or a refund.
57. The risk of loss or damage to the Goods passes to the Buyer at the moment the Buyer or a third party indicated by the Buyer (other than the carrier) takes physical possession of the Goods, in accordance with applicable EU consumer law. If the Buyer notices visible damage to the packaging or Goods upon delivery, they should document this and inform the courier and the Seller as soon as possible.
58. If the Buyer arranges transportation by a carrier not offered or suggested by the Seller, the risk of loss or damage to the Goods passes to the Buyer when the Goods are handed over to such carrier, in accordance with applicable law.
59. In all cases, the Seller is released from liability for delivery delays or non-delivery of the Goods if the delay or non-delivery is due to the Buyer’s fault (for example, incorrect address) or circumstances under the Buyer’s control.
60. At the time of delivery, the Buyer is encouraged to inspect the condition of the shipment and the Goods together with the courier or authorized representative, as far as reasonably possible. If the Buyer notices that the packaging is damaged (crumpled, wet, torn, etc.) or the Goods appear damaged or incomplete, the Buyer should note this on the courier’s document (if available) and inform the Seller as soon as reasonably possible.
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XII. Return and Exchange of Goods
61. Goods purchased from www.carissimibedding.com are returned and/or exchanged in accordance with applicable EU and Dutch consumer protection laws, including the statutory right of withdrawal for distance contracts.
62. To return Goods in good condition (for example, when exercising the right of withdrawal), the Buyer must notify the Seller in writing via email at info@carissimibedding.com within the applicable withdrawal period and follow the return instructions provided by the Seller.
63. The Buyer generally has the right to return Goods within 14 days from the date the Goods are delivered to or collected by the Buyer, provided that the Goods are unused, undamaged, and in their original packaging, and no statutory exceptions apply.
64. The Seller has the right to refuse returns of Goods that have been unsealed after delivery and are not suitable for return due to health protection or hygiene reasons (for example, bedding or pillows that directly contact the body once packaging is opened), or in other cases specified by applicable EU and Dutch laws. The Buyer must ensure that any returned Goods still comply with quality, safety, and hygiene requirements.
65. The Seller has the right to refuse to accept Goods for return or exchange if it is established that the Goods are damaged, labels are removed and/or damaged, protective films are removed, packaging is significantly damaged beyond what is necessary to inspect the Goods, and/or the Goods have been used beyond what is necessary to establish their nature, characteristics, and functioning.
66. When exercising the right to return Goods (for example, under the 14-day withdrawal right), the Buyer generally bears the direct cost of returning the Goods, unless the Seller agrees otherwise or failed to inform the Buyer about return costs in advance.
67. The Seller is not responsible for the deterioration of the quality of the Goods if the Buyer or persons to whom the Buyer transferred the Goods used them for purposes other than those for which such Goods are normally used, did not comply with the requirements specified in the instructions, violated the rules for transportation, storage, use, and/or warehousing of the Goods, or if visible defects were not reported within a reasonable time after discovery.
68. Refunds for returned Goods are made using the same payment method as the original transaction, unless the Parties expressly agree otherwise. Refunds are transferred only to the bank or payment account of the original payer.
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XIII. Liability
69. The Buyer is fully responsible for the accuracy and completeness of the Personal Data they provide. If the Buyer fails to provide accurate data, the Seller is not liable for consequences arising therefrom and has the right to seek compensation from the Buyer for direct losses incurred.
70. The Buyer is responsible for all actions carried out while using the Online Store, including actions performed by third parties using the Buyer’s login data, if such data has been shared or not adequately protected by the Buyer.
71. A registered Buyer is responsible for maintaining the confidentiality of their login details. If a third party uses the Online Store with the Buyer’s login details, the Seller may consider such person to be the Buyer, unless the Buyer has previously informed the Seller of a suspected unauthorized use.
72. The Seller is released from liability for losses arising because the Buyer did not follow the Seller’s recommendations or their obligations under these Rules, and failed to read these Rules even though such an opportunity was provided.
73. If the Online Store contains links to websites of other companies, institutions, organizations, or individuals, the Seller is not responsible for the content, information, or activities on those websites, does not control them, and does not represent those third parties.
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XIV. Exchange of Information
74. The Seller sends all notifications to the Buyer to the email address provided in the Buyer’s order form or account, unless otherwise agreed.
75. The Buyer sends all notifications, questions, or complaints to the Seller using the contact details provided in the Online Store, including info@carissimibedding.com or info@y-cubed.nl.
76. The term “in writing” as used in these Rules includes communication by email, unless a stricter form is required by law.
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XV. Final Provisions
77. These Rules are drawn up in accordance with and governed by the laws of the Netherlands, together with applicable European Union consumer protection regulations.
78. Any legal relationships arising from these Rules and from the purchase and sale of Goods via the Online Store are governed by Dutch law, without prejudice to any mandatory consumer protection rights the Buyer may have under the law of their country of residence within the EU.
79. All disputes arising from the implementation of these Rules will first be sought to be resolved through negotiations between the Parties. If an agreement cannot be reached, disputes may be submitted to the competent Dutch courts, without prejudice to the consumer’s right to use alternative dispute resolution mechanisms or the courts of their place of residence where mandatory law provides.
80. The Buyer may not assign or transfer their rights and obligations arising from these Rules to third parties without the prior written consent of the Seller, except where such rights are conferred by mandatory consumer law.
81. If the Buyer (as an individual consumer) does not agree with the Seller’s written response to their complaint, the Buyer may:
• Use the European Online Dispute Resolution (ODR) platform at: https://ec.europa.eu/odr/; and/or
• Seek information or assistance from their national consumer authority or a relevant dispute resolution body in their country of residence.
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